Fast. Discreet. Accountable.

When tech interrupts your day, you do not open a ticket.

You say: Let me call Chris. White-glove support for executives and leadership teams who need issues resolved calmly, quickly, and correctly.

Call Chris Text

On-site NYC Remote Anywhere VIP Support Security-aware

Typical response times depend on coverage and retainer level. Emergency support is available.

What I handle

Modern Workplace Microsoft 365, Entra ID, Teams, Intune, email, identity, device support.
Executive Endpoint Support Windows and macOS troubleshooting, setups, migrations, and performance.
Security-first Support Phishing triage, MFA issues, DLP basics, device posture, secure access patterns.
Market-data Apps Bloomberg and finance tooling support (where permitted by firm policy).

How it works

Step 1: Reach me directly Call or text. If needed, I can join a screen share within minutes.

Step 2: I own the outcome I coordinate with vendors or internal IT as needed. No repeating yourself.

Engagement options

Retainer (preferred) Priority response, defined coverage hours, and proactive check-ins.
On-demand Ideal for travel days, urgent incidents, or one-time executive setups.
On-site NYC For board meetings, office days, and high-touch support sessions.

About Chris

I provide executive-level IT support with a calm, security-aware approach. I focus on resolving issues quickly, protecting confidentiality, and keeping leaders moving.

NY, NY • Remote and On-site

Chris Franklin is a senior IT and modern workplace specialist with over 20 years of experience supporting enterprise and financial-services environments. He specializes in end-user computing, cloud identity, security, and infrastructure, with a strong focus on white-glove executive support and high-stakes troubleshooting. Chris has worked across global organizations and complex hybrid environments, blending hands-on technical expertise with a calm, client-first approach. He is known for bridging the gap between users, security, and engineering teams to deliver reliable, business-focused solutions.